1- You can return a product if it is not a part of the non-returnable list and if you have received:
a. An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).
b. A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).
2- Refund will be issued to your credit card, post inspection at our end.
3- Non-Returnable Products:
You do not have a right to return, replace or exchange products in respect of:
- products that are classified as hazardous materials or use flammable liquids or gases;
- products that have been used or damaged by you or are not in the same condition as you received them;
- any consumable product which has been used or installed;
- products with tampered or missing serial numbers; or
- products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
- (a) products which are not suitable for return due to hygienic reasons if unsealed by you after delivery, or which are, after delivery, mixed with other items.
4- Contacting US through our customer care email Customercare@Orjeen.com
5- Your Refund:
Subject to clause 3, for delivered products, we will refund to you the product amount in full plus the cost of return:
- if the products are faulty or not as described on our Site; or
- if you reason for return is due to an error on our side, such as an error in pricing or description etc.
In all other circumstances, we will refund the product amount and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order;
6- Refund Procedure.
We will issue a refund to you depending on the method you used for payment, as follows:
- if you paid by cash on delivery, we will contact you to transfer the amount to your bank account
- if you paid by credit/debit card, we will refund the amount to your card
7- Refund Timescale.
Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you within 30 days