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The serial number has been removed from the item’s box, what do I do?
If the serial number is removed from the item’s box, we will not be able to cover the costs of repair. Please make sure not to tamper with the serial number or remove it. In case this happens, please contact us, we might be able to help.
Can I repair any kind of damage if my item is covered by a damage protection plan?
Damage protection warranty plans help cover accidents such as cracked screens, drops, and water spills. The warranty will not apply to any damages caused by:
– Cosmetic damage
– Deliberately damaging or neglecting the item
– Failure to follow the manufacturer’s instructions
– Routine servicing, inspection, maintenance, dismantling or cleaning of the covered item
– The covered item being used by someone else other than you or a member of your family
How many times can an item be sent for electronic malfunction repairs under your Warranties?
Your item will benefit of unlimited electronic malfunction repairs, if it’s covered by the warranty.
The item has a manufacturer warranty can I extend it?
Orjeen.com currently doesn’t offer extended warranty on the items that fall under manufacturer warranty.
Can I extend the warranty after purchasing the item?
Unfortunately you can only purchase a warranty for an item during the process of buying the item. After the payment is done you will not be able to purchase a warranty.
When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
- Return request is made outside the specified time frame, of 15 days from delivery.
- Product is used, damaged, or is not in the same condition as you received it.
- Specific categories like innerwear, lingerie, socks and clothing freebies etc.
- Defective products which are covered under the manufacturer’s warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
- Fragile items, hygiene related items
I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.
I have changed my mind; can I return what I have bought?
Unfortunately, you can not return any item unless it’s damaged or wrong item
What are the items that cannot be returned?
- Clearance items clearly marked as such and displaying a No-Return Policy
- When the offer notes states so specifically are items that cannot be returned.
- Items that fall into the below product types-
Beauty & Fragrances
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
How long does it take the courier to collect the returned items?
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
Can I schedule time with the courier to return an item?
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
Can I return my item after 15 days?
There may be situations in which you were not able to return items within the 15 days, in such cases please contact us through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
How can I receive a refund if I paid by Credit Card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement , depending on individual’s bank process.
I paid through Cash on Delivery, how will I receive a refund for my item?
If you have paid through Cash on Delivery (COD), Our team will contact you to refund the amount once we received the returned product .
I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please check the Help Center for more information.
What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.
Who pays for the shipping charges when I return an item?
In case the product is malefactor defective/damage or wrong item , Orjeen.com will cover the shipping cost .